75bet's Privacy Policy

1 Introduction & Scope

75bet is an online gaming platform that provides slots, live casino, sports betting, and other gaming services for players in Bangladesh. This privacy policy ("Policy") applies to the 75bet website (https://75bet.mom) and all related services.

By using our services, you are considered to have accepted the terms of this privacy policy. This policy is an integral part of our terms and conditions, and both documents apply together.

We believe privacy is a fundamental right. That is why we only collect information that is essential to operating our services safely, fairly, and effectively. We never sell your information or pass it on to third-party advertising agencies.

2 Data Collection

We may collect your information in various ways. The types of information collected are described in detail below:

2.1 Information Provided at Registration

When you create an account at 75bet, we collect the following information:

• Full name (as shown on your national ID)
• Date of birth (for age verification — our services are for users aged 21 and above only)
• Email address
• Mobile number
• Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Username and password

2.2 Identity Verification Information

During the account verification process, we may request additional information, such as:

• Copy of national ID or passport
• Recent utility bill or bank statement (for address verification)
• Documents to verify ownership of the payment method

This information is collected to ensure responsible gaming and to prevent fraudulent activity.

2.3 Automatically Collected Information

When you visit our website, certain information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Pages visited and session duration
• Referral source (which link you came from)
• Login and logout times

2.4 Transaction Information

A record of every financial transaction carried out on our platform is stored, including deposit amounts, withdrawal requests, betting history, bonus usage, and the date and time of each transaction. This information is essential for security auditing.

3 Purpose of Data Use

75bet uses collected information for the specific purposes listed below. We never use your information outside of these purposes.

3.1 Account Management & Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, or bank transfer
• Ensuring uninterrupted access to gaming services
• Issuing and tracking bonuses and promotions
• Processing support requests and resolving issues

3.2 Security & Fraud Prevention

• Detecting unauthorized transactions and identity theft
• Following international standards to prevent money laundering
• Preventing the use of multiple accounts or bonus abuse
• Maintaining the technical security of the platform

3.3 Responsible Gaming

• Verifying age to restrict access for users under 21
• Identifying unusual betting patterns and providing support where needed
• Offering self-exclusion and limit-setting features

3.4 Communication & Service Improvement

• Sending important account-related notifications
• Sending promotional communications with your consent
• Analyzing user experience to improve service quality
• Ensuring quick resolution of technical issues

4 Data Storage & Security

75bet uses industry-standard technical and administrative methods to protect your information. We continuously review and improve our security measures.

4.1 Technical Security

• 256-bit SSL encryption used for all data transmission
• Sensitive information stored on servers is kept in encrypted form
• Unauthorized access prevented through firewalls and intrusion detection systems
• Regular security audits and vulnerability testing conducted
• Passwords stored using strong hashing algorithms — never in plain readable form

4.2 Administrative Controls

• Access to data granted only to authorized staff who need it
• Regular data protection training provided for staff
• Strict confidentiality agreements and codes of conduct observed

4.3 Data Retention Period

We retain your information only for as long as needed to provide services or to meet applicable legal obligations. After an account is closed, financial transaction records may be retained for a specified period as required by applicable law.

5 Sharing Data with Third Parties

75bet does not sell your personal information. However, in a limited number of situations, information may be shared with the third parties listed below:

5.1 Payment Processors

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to process financial transactions. These third-party organizations follow their own privacy policies, and we obtain assurances from them regarding the protection of your information.

5.2 Legal & Regulatory Requirements

Information may be provided to fulfill legal obligations, or in response to a court order or a valid request from a government authority. Any such disclosure will always be made within the limits of applicable law.

5.3 Technical Service Providers

Limited information may be shared with technology partners that support the operation of our platform (such as server hosting and security software) in order to deliver effective services. All of them operate under strict confidentiality agreements.

5.4 Game Software Providers

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may use the minimum session data necessary to operate games on their platforms. However, your personally identifiable information is not transferred to them.

6 Cookies & Tracking Technologies

The 75bet website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences.

6.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login status, verify security tokens, and manage sessions. Without these, the site will not function properly.
• Functional Cookies: Used to remember your preferred language, game settings, and other personalized preferences.
• Analytics Cookies: Used to understand which pages of the site are used most. This information is aggregated and anonymized.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. Keep in mind that disabling essential cookies may affect some important features of the site. Most modern browsers have cookie management options under "Settings" or "Privacy" menus.

7 Your Rights

As a 75bet user, you have the following rights over your personal information. Contact our support team to exercise any of these rights.

7.1 Right of Access

You may request a copy of the information we hold about you at any time. We will generally fulfill this request within a specified timeframe.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected. Some information can be updated directly through your account settings.

7.3 Right to Erasure

In certain circumstances, you may close your account and request that your personal information be deleted. However, due to legal obligations, some transaction and identification records may need to be retained for a specified period.

7.4 Right to Restrict Processing

You may opt out of marketing communications and, in some cases, request that processing of your information be restricted. Keep in mind that some data processing is essential for delivering core services.

8 Protection of Minors

75bet services are strictly for users aged 21 and above. We place the protection of minors as our highest priority.

• Strict age verification measures are in place during the registration process.
• We may request a government-issued ID in cases where we have doubts.
• If we become aware that a minor has created an account, that account will be closed immediately and all deposits will be refunded.
• No personal information is intentionally collected from minors.

If you become aware that a minor is using our services, please contact us immediately at [email protected].

9 Changes to This Policy

75bet reserves the right to update this privacy policy as needed. This policy may be revised due to technological changes, legal requirements, or changes in business operations.

When significant changes are made to this policy, we will notify you in the following ways:

• By displaying a prominent notice on the website
• By sending a notification to your registered email address
• By requesting acknowledgment of the updated policy at your next login

Continued use of the service after changes have been made will be considered acceptance of the updated policy. If you do not agree with the changes, you may request to close your account.

The date of each revision will be noted at the top of the policy as "Last Updated".

10 Contact

If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please do not hesitate to contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

• Email: [email protected]
• Live Chat: Reach us directly via live chat from any page on the website

We process all privacy-related requests as quickly as possible. For complex requests, we will keep you informed with a confirmation of receipt and updates on the progress.